Contact Us
Useful Information
Address
320 E. Orangethorpe Ave, Unit C, Placentia, CA 92870
Call Us Now On
+1 (213) 326- 4104
Registration
CALEB RUTTER Ein: 41-5386011
Call Now to Speak to a E-bike Specialist
+1 504-345- 1477
Our Working Hours
Monday 10:00AM – 7:00PM
Tuesday 10:00AM – 7:00PM
Wednesday 10:00AM – 7:00PM
Thursday 10:00AM – 7:00PM
Friday 10:00AM – 7:00PM
Saturday 10:00AM – 7:00 PM
Sunday 10:00AM – 7:00 PM
Contact Now For Quick Response
We offer custom designs to meet your specific needs. For example, if you need a special adapter to attach your seat frame riser or install our rack kit, our team can create one just for you. It may take some time, but our engineers can handle almost anything.
We are here to help with any questions or concerns you have while shopping. Our team is committed to ensuring quality and innovation in all our products. Whether it’s about how something works, how to use it, or your order, feel free to contact us!
Our goal is to give you clear information so your shopping experience is smooth and worry-free. You can also follow us on Instagram or Facebook to see videos and pictures instantly, making it easier for us to assist you.
Why You Should Contact Us Today
- Technical and maintenance support: For help with issues like troubleshooting wiring problems, strange noises, or display error codes.
- Warranty claims: To start the warranty claim process, especially if you purchased directly from the company’s website. Authorized dealers can also guide you through the process if you purchased from them.
- Product information and questions: To get answers to questions about E Ride Pro products.
- Expert assistance: The support team consists of experts who can provide guidance, especially for more complex problems.
- Fast response times: Support teams aim for fast response times, often within 24 hours, though this can var
How To Contact Us
- Through an authorized dealer: If you bought your bike through a dealer, they are often your first point of contact for technical assistance and warranty claims.
- They will then liaise with E Ride Pro on your behalf.
- Directly through the website: If you purchased the product directly from the company, contact their Customer Service team via the website to initiate a claim.
- For general inquiries: You can use the contact forms or support portals available on the official E Ride Pro websites for Europe or the general support center.